Refund policy

 

Return Policy

Our policy states that all sales are final, unless an error occurred on our part by sending the wrong item or if the item arrives damaged. As a small business, returns and exchanges can incur additional costs for us. Please carefully review product descriptions before making a purchase to ensure accurate expectations.

If your order is missing or arrives damaged, please contact us at obbasuga@gmail.com. Inspect your order upon receipt, and if you discover defects, damage, or an incorrect item, inform us within 3 days, providing pictures to assist in resolving the issue.

Unfortunately, returns are not accepted for digital drawings, personalized items, or t-shirts. Feel free to reach out if you have concerns about a specific item. Sale items and gift cards are non-returnable.

Refunds

For returns, we'll inform you after receiving and inspecting the item, notifying you of the approval status. If approved, a partial refund (excluding shipping costs) will be processed to your original payment method. Keep in mind that your bank or credit card company may take some time to process and post the refund.